Privacy Policy
Service Champ believes in protecting the privacy of its customers. The purpose of this Privacy Policy is to describe the kinds of information that we may gather about you; how we may use that information; how we protect it; when we may disclose it; and the choices you have regarding your information.
Service Champ Privacy Policy
AutoEdge Distribution, Inc., doing business as Service Champ, including its affiliated companies (collectively "Service Champ," "we," "us," or "our"), believes in protecting the privacy of its customers. The purpose of this Privacy Policy is to describe the kinds of information that we may gather about you; how we may use that information; how we protect it; when we may disclose it; and the choices you have regarding your information.
By visiting the Service Champ web site ("this Site"), you are consenting to the practices described in the current version of this Privacy Policy. If you have visited this Site previously, please review the privacy policy again to be sure you are familiar with its present terms. Recent changes to the privacy policy can be found below under Privacy Policy Changes.
If you have any questions or concerns about the privacy or security of your information, please contact us at info@servicechamp.com.
Non-personal Information We Collect
We automatically collect non-personally identifiable information from you when you visit this Site. This information includes your Internet Protocol ("IP") address, which is the number automatically assigned to your computer whenever you access the Internet. This number does not identify your name, email address, or other personal information. We use your IP address to help diagnose problems with our server and to administer this Site.
We also collect non-personally identifiable information through the use of cookies. A cookie is an alphanumeric file that a Web site puts on your hard drive so that it can remember something about you while you are using this Site or when you return to this Site. Cookies make it easier for you to use this Site. We use a cookie in order to retain the contents in your shopping cart while you are checking out other areas on this Site. When you are done, the products in your cart are still there for you to buy. We also use cookies to gather certain aggregate usage information about the number and frequency of visitors to this Site and individual pages within this Site. This data helps us improve the appearance and usability of this Site. These cookies do not collect personally identifiable information nor do we combine information collected through these cookies with other personally identifiable information about you.
In addition to cookies, Service Champ, its advertisers and ad servers may also use files called "web beacons" or "clear gifs" to determine on an anonymous basis which advertisements and promotions the Site users have seen and how users responded to them. However, we do not use these technologies to collect personally identifiable information.
Personal Information We Collect
We may collect your personally identifiable information, such as your name, shipping address, billing address, email address, phone number and credit card number, and other pertinent information, in the course of processing your order, or when we otherwise communicate with you. For example, through the order forms on our Site, we collect personally identifiable information necessary for shipping products that you purchase. We also may collect your financial information (like your credit card number and billing address) and your contact information (like your email address, phone number and shipping address).
We do not request personal information via email or telemarketing. If someone contacts you in this manner and requests personal information on behalf of Service Champ, DO NOT RESPOND. Delete, disregard or hang-up, such requests are not from us.
Information From Other Sources
Information that you give us may be combined with other personally identifiable information (such as order history and demographic information) from third-party sources to make our marketing efforts more efficient. Examples of other information we receive from third-party sources include updated delivery and address information, which we use to correct our records and deliver your next purchase or catalog more easily.
Uses of Your Information
Financial information that is collected is used to bill you for products that you request. Contact information from the order form is used to send orders and information about our company to you. You may opt-out of receiving future mailings; see "How to remove your name from our mailing, sharing or email list" below.
If you register for email or if you provide your email address to us, we may send you emails. These emails will inform you of our launch of new products, of special sales, of promotional offers from our partners, of regulatory issues we think are important, and of potential opportunities that you may find of interest. If you currently receive our emails and do not wish to continue receiving them, please see the "How to remove your name from our mailing, sharing or email list" section below.
We use your shipping address to ship your products to you and to send catalogs and other mailings to you. We use your billing address, if different than your shipping address, to verify your billing information. We never share our customer names or addresses, e-mail addresses or other personally identifiable information, other than to the extent described in the "Consenting to Uses of Your Information" section below. If you do not wish to receive catalogs or other mailings from us, please see the "How to remove your name from our mailing, sharing or email list" section below.
Disclosures of Your Information
We do not disclose your personal information to other companies, persons or agencies, except for the purposes described below:
Service Providers: We employ other companies and individuals to perform certain services and functions on our behalf. Examples include operating and maintaining this Site, taking orders, delivering packages, sending postal mail and email, removing repetitive information from customer lists, analyzing data, providing marketing consultation and assistance, distributing customer surveys, processing credit card payments, and providing customer service. These companies have access to personal information needed to perform their services or functions, but may not use it for other purposes.
Affiliates: Sometimes we send offers to selected groups of Service Champ customers on behalf of our affiliated companies.
For Your Protection and Ours: We may release personally identifiable information when we believe it is appropriate to comply with applicable law, regulation, legal process, or governmental request; enforce or apply our Terms of Use and other agreements; or protect the rights, property, or safety of Service Champ, our customers, our employees or others.
Business Transfers: As we continue to develop our business, we might sell or buy subsidiaries or business units. In such transactions, customer information generally is one of the transferred business assets but remains subject to the promises made in any pre-existing privacy policy (unless, of course, the customer consents otherwise). Also, in the unlikely event that Service Champ or substantially all of its assets are acquired, customer information will of course be one of the transferred assets.
Sharing: We may share your name and postal address with other reputable companies so they may send you catalogs about products of potential interest. We do not share credit card information or email address with these third parties. If you prefer that we not share your name and postal address with other companies, please see "How to remove your name from our mailing, sharing or email list" section below.
With Your Consent: Other than as set out above, you will receive notice when information about you might go to third parties, and you will have the opportunity to choose not to share the information.
How to Remove Your Name From Our Mailing, Sharing or Email List
This Site provides you the choice whether to receive communications from us at the point where we request information about you.
- You may send an email to info@servicechamp.com
- You may send mail to the following postal address: Customer Service, 2425 La Mirada Dr., Vista, CA 92081
- You may call the following telephone number: 760.597.1535
How to Correct or Update Your Name and Information on Our Mailing, Sharing or Email List
This Site gives you the following options for changing and modifying information previously provided.
- You may send an email to info@servicechamp.com
- You may send mail to the following postal address: Customer Service, 2425 La Mirada Dr., Vista, CA 92081
- You may call the following telephone number: 760.597.1535
Protection of Personal Information
We want you to feel confident about using this Site to make purchases, and we are committed to protecting the personal information we collect. While no web site can guarantee security, we have implemented appropriate physical, electronic and managerial security procedures to help protect the personal information that you provide to us.
Childrens' Privacy
Service Champ does not sell merchandise for purchase by children. If you are under 18, you may use this Site only with the involvement of a parent or guardian. Should a child whom we know to be under 13 send personal information to us, we will use that information only to respond directly to that child to inform him or her that we must have parental consent before receiving his or her personal information.
External Links
If any part of this Site links you to other web sites, those web sites do not operate under this Privacy Policy. We recommend that you examine the privacy statements posted on those other web sites to understand their procedures for collecting, using, and disclosing personal information.
Changes to This Privacy Policy
Service Champ may update this Privacy Policy in the future. We will notify you about material changes to this privacy policy by sending a notice to the e-mail address you provided to us or by placing a prominent notice on this Site.
How to Contact Us
If you have any questions or concerns about the privacy or security of your information, you may contact us in any of the following ways:
- You may send an email to info@servicechamp.com
- You may send mail to the following postal address: Customer Service, 2425 La Mirada Dr., Vista, CA 92081
- You may call the following telephone number: 760.597.1535
Effective Date: April 1, 2007
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